User Data Deletion Policy
- Purpose
This User Data Deletion Policy outlines how IRILLIC Private Limited (“IRILLIC”, “we”, “us”) handles user requests to delete personal data collected through our website, chatbot, demo request forms, or CRM systems.
This policy complies with the Digital Personal Data Protection Act (DPDP Act) 2023, IT Act 2000, and applicable data protection standards.
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- Scope
This Policy applies to:
– Website users
– Chatbot interactions (non-AI chatbot)
– Demo or enquiry submissions
– Data stored in third-party systems such as Zoho CRM, SalesIQ, Desk
It covers personal data such as:
– Name
– Email address
– Phone number
– Organisation details
– Enquiry or demo request information
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- User Rights to Data Deletion
Users have the right to request deletion of their personal information at any time, including data processed through:
– Website or chatbot lead forms
– CRM lead entries
– Email/SMS communication tools
Upon receiving a valid deletion request, IRILLIC will:
- Acknowledge the request
- Verify the identity of the requester (if required)
- Delete personal data from all relevant systems
- Send confirmation once deletion is complete
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- Data Not Eligible for Deletion
Certain data may not be deleted if it is required for:
– Legal compliance
– Audit or regulatory obligations
– Transactional or contractual records
In such cases, IRILLIC will inform the user of the reason the request cannot be fulfilled.
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- Deletion Procedure
Upon receiving a deletion request via email at info@irillic.com, IRILLIC will:
Step 1: Identify all records associated with the requester
Step 2: Remove user data from:
– Zoho CRM
– Zoho SalesIQ
– Zoho Desk
– Internal communication logs
Step 3: Remove backups or anonymize data where applicable
Step 4: Provide written confirmation within 7–21 business days
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- Retention Exceptions
IRILLIC may retain limited information for:
– Legal obligations
– Financial compliance
– Fraud prevention
– Security monitoring
Such retained data is securely stored and access-restricted.
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- Third-Party Systems
Where user data resides in third-party platforms (e.g., Zoho), IRILLIC will trigger deletion as per those vendors’ data removal APIs and compliance workflows.
All vendors used by IRILLIC adhere to strict confidentiality and data protection agreements.
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- Contact for Data Deletion
To request deletion of your personal data, contact:
Email: info@irillic.com
Subject Line: “User Data Deletion Request – IRILLIC”
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- Policy Updates
IRILLIC may update this policy periodically.
Revised versions will be published with an updated effective date.